Our aim is to provide outstanding customer services, experiences and products.
The customer experience will continue to be a priority for Cartrefi Conwy. We will work closely with our customers to understand the level of customer service they expect and how satisfied they are with the service provided. We will use feedback and customer insights to help develop and deliver services that meet our customer’s individual needs.
We want to achieve the following outcomes:
- Services are delivered using a unified ‘Single Customer View approach’
- Customers are provided with choice in relation to the services we offer and the way they are received / delivered.
- Tenancies are sustained
- Changes in housing and service needs are dealt with efficiently and effectively
Last modified on August 28th, 2020 at 1:33 pm