We will use technology as an enabler to allow us to work smarter and enhance what we do.

To deliver this, we will focus on:

New technologies within our homes

• Understanding the benefits of emerging technologies, the ‘Internet Of Things’, and smart devices for our homes and contract holders.

Intelligence-led decision making

• Ensuring the intelligence and data we collate is accessible, understandable, and valuable, to enable efficient and impactful decision making.

System and software solutions

• Investigating and implementing new software solutions to enable a more efficient and enhanced service for colleagues and contract holders.