Leaseholders

Welcome to the Leasehold section of our website where we provide customers with the information and links to access our range of services. In this section you can find an introduction to your team and some useful information about being a leaseholder; we hope this will help you with the management of your home and answer your questions.

Living in a leasehold flat is a bit different from living in a house and the close proximity of neighbours means there are extra considerations which you need to take on board. You will be sharing communal spaces and facilities so it is important to be aware of how your actions could affect others living in your building.

We have tried to include as much information as possible but would stress that this is for guidance only as it is not a full interpretation of your lease or law. As each lease is unique we are unable to provide here a comprehensive guide to your rights and obligations contained within your own individual lease.

N.B. If you are a commercial leaseholder then your lease will differ from the other types we have. If you wish to discuss your lease please contact our Leasehold Officer for assistance.

Meet the leaseholder team

Our friendly team are happy to help answer your enquiries and welcome your feedback and comments to assist with improving the service you receive.

What is a lease?

A lease is a legally binding contract between you (the leaseholder) and Cartrefi Conwy (your landlord and the freeholder). It sets out your rights and responsibilities and those of your landlord.

Repairs and major work

Cartrefi Conwy are responsible for the upkeep and maintenance of the main structure and communal areas of the building or block you live in. Leaseholders are responsible for the repair and upkeep of the interior of their own flat.

Service charges

Service charges are your share of the overall costs for managing the building, scheme or estate where you live. They also cover the cost for services we provide and those we employ contractors to undertake, such as grounds maintenance.

Advice and information

Our leasehold team will always try to help with any questions you might have. You can contact them by telephone, e-mail or they are also happy to arrange to meet you in person at our offices or your home.

Ways to pay

There are many different ways to make a payment. Find out more here.