Privacy Policy

Customer Privacy Notice

Your privacy is important to us.

Cartrefi Conwy is a Registered Social Landlord with over 4,000 properties in ownership and management throughout the North Wales area. Our primary business objective is to provide and manage housing and related services to support people in need. In delivering such services Cartrefi Conwy will need to obtain, hold and process some personal information about the people we provide services to or work with (their personal data).

Maintaining the security of your data is a priority at Cartrefi Conwy and we are committed to respecting your privacy rights. We will ensure that we and those we work with only process your personal data in line with our legitimate interests and we pledge to handle your data fairly and lawfully at all times.

We aim to be transparent about what data we collect about our Customers and how we use it. Our Customer Privacy Notice provides you with information about:

  • how we use your data;
  • what personal data we collect;
  • how we ensure your privacy is maintained; and
  • your legal rights relating to your personal data.

The Customer Privacy Notice is available in full by clicking the link HERE: Customer Privacy Notice

If you require a copy of the Customer Privacy Notice in a language other than Welsh or English, or a different format (such as large print or braille), please let us know by emailing: Please include “Customer Privacy Notice” in the subject of your email.

The use and disclosure of personal data is governed in the United Kingdom by the UK General Data Protection Regulation and UK Data Protection Act 2018.

Cartrefi Conwy is the Data Controller and Cartrefi Conwy’s Company Secretary is it’s representative registered with the Information Commissioner’s Office (ICO) to act as a contact point for individuals and the Information Commissioner’s Office (ICO) on matters related to data privacy.

If you have any queries or concerns about the quality (accuracy, relevance, non-excessiveness etc.) of your personal data or the way your personal data is handled by Cartrefi Conwy, you are encouraged to raise them with us.

 Contact us

The Company Secretary, Cartrefi Conwy,

Morfa Gele, North Wales Business Park,

Cae Eithin, Abergele LL22 8LJ

Tel: 0300 124 0040   Email:



Last modified on December 7th, 2021 at 11:33 am