How to prepare for Universal Credit


You must be able to get online and have an email address to apply for Universal Credit. If you don’t have a computer at home there are lots of places in Conwy where you can get online.

Before you apply for Universal Credit, you’ll need to gather some information together. This will help make sure you only have to do the application once, and help you to get Universal Credit as quickly as possible if you’re eligible.

You’ll need the following details for you and your partner:

  • your postcode
  • your National Insurance number – you can find this on a payslip or letter from HMRC – You can phone the helpline on 0300 200 3500 (textphone 0300 200 3519) if you can’t find it
  • details of your bank, building society, credit union or Post Office card account (if you don’t have one of these, you’ll need to open an account 
  • the type of accommodation you have, e.g. private rent, council tenant, or housing association tenant – make sure you check this before you apply
  • how much rent you pay – this can be found on your rent agreement or statements. You can view these online at (if you are a Cartrefi Conwy Tenant)
  • your landlord’s address – this can be found on any paperwork from Cartrefi Conwy
  • your landlord’s phone number
  • details of any savings you have and any other ‘capital’ investments, eg shares or property that you don’t live in
  • details of any income that’s not from work, e.g. from a pension or insurance plan
  • details of how much you earn from work, e.g. recent payslips
  • how much you pay for childcare (if you want to claim for childcare costs)
  • details of any other benefits you’re getting, i.e. what benefit and how much you get
  • child benefit reference numbers for any children you have if you get child benefit – this can be found on letters to you about child benefit, it will start with ‘CHB’ and is made up of 8 numbers and 2 letters, eg CHB12345678 AB – phone the Child Benefit Office on 0300 200 3100 (textphone 0300 200 3103) if you need help


You’ll need evidence for all these details for when you go to your interview, so you’ll need to gather all the documents together, eg landlord agreement (or a letter from them with your rent amount on it), payslips, bank statements etc.

Worried about Universal Credit?  Want some advice? Our Money Support Team is out and about near you to support you through Universal Credit. Find out more

Last modified on February 18th, 2020 at 2:59 pm