Welcome to the tenant zone.  This section has a range of information about being a Cartrefi Conwy tenant and some useful tips on looking after your home, paying your rent, accessing the range of people services Cartrefi Conwy has to offer.


IMPORTANT INFORMATION – here you will find our response to COVID19

My rent

You will find all you need to know about your rent on these pages including ways to pay.

My home

You will find everything you need to know about your home along with some handy hints on maintaining it in this section.

My neighbourhood

Looking after your neighbourhood is one of our most important jobs and we take it very seriously. Find all you need to know here.

My Handbook

Find everything you need to know relating to your tenancy right here.

Home rewards

Find out how you can be entered into our monthly draw to win hundreds of pounds.

Anti-social Behaviour

We know anti-social behaviour can cause real misery for residents, their families and communities. As your landlord, we will take all reports of anti-social behaviour seriously and deal efficiently and effectively with those responsible.


Safeguarding is about protecting children, young people and vulnerable adults from abuse or neglect. We are all responsible for the safety of the most vulnerable members of our society.

Domestic abuse

Domestic abuse is the physical, emotional, sexual or mental abuse of one person by someone they know or live with.

Last modified on March 18th, 2020 at 4:26 pm