Pay Your Rent Online

Pay Your Rent Online

Paying your rent online is easy through our MyCartrefi tenant portal.


To enter My Cartrefi click


Using MyCartrefi you can:

  • Make a payment
  • Report repairs
  • Get in touch with us
  • View your statement
  • Check your balance
  • Update your contact details





Go to and enter your tenancy reference, date of birth and surname.

To register you will need to enter your tenancy reference number. This can be found on any letter sent to you from Cartrefi Conwy.


Enter your email address and then create a username and password that you will use to log on in future.


You will receive an email with a link to activate your account.


You will also find a step by step walkthrough of how to register in the video below:


MY CARTREFI : Register from Cartrefi Conwy on Vimeo.


As a thank you for using MyCartrefi, every month that you use our online service, we will enter you into a prize draw for a chance to win £200. Click here for more information on this and our other Home Rewards.

Last modified on January 9th, 2018 at 11:00 am