Annual Rent and Service Charges 2024-2025

Annual Rent and Service Charges 2024-2025

Changes to your Rent from 1 April 2024

👉Remember your rent and service charges (if you have any) changed on 1 April 2024.

👉Remember we have also changed the way we calculate your weekly rent payments from over 48 weeks to 52 weeks. We sent you  details about this in January 2024.

👍Remember our Money Support team are to help you if you have any questions or are worried about paying your rent.

📧email or

🏠visit them in one of our hubs on Wednesday afternoons in Llandudno at Llandudno train station or Thursday afternoons at Chester Avenue Community House in Kinmel Bay or

📲📞 0300 124 0040 – if they are not available leave a message for them or your Housing Officer and they will get in touch with you.

Are you on Universal Credit or Housing Benefit?

👉On UC?

Here’s what they will ask you to do on your journal – the amounts shown in the screen shots below are only an example – your journal will show the amounts you have told UC about.

Step 1 of 3

Step 2 0f 3

Step 3 0f 3

On HB (Housing Benefit)?

If you claim your HB in Conwy, you do not need to do anything we will them about your changes for you.

👋If you don’t live in Conwy please contact your local authority and ask to speak to their HB team about your changes.

New Caretaker Service Standard

Remember if you live in a block, we are changing our caretaker service and charges

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