Important Fire Safety Information

Important Fire Safety Information

Our thoughts go out to every person affected by the terrible events at Grenfell Tower Block in West London last week.


The safety and well-being of our tenants is always a priority, something that has been underlined by the fact of Cartrefi Conwy receiving a gold award from The Royal Society for the Prevention of Accidents for the sixth year running.


Cartrefi Conwy is the only housing association in North Wales which has a homefire safety officer from North Wales Fire and Rescue Service seconded to us full-time. She is currently working with a range of our staff and trains them to carry out home safety checks with our tenants.


We want to firmly reassure you that all possible fire safety measures are in place to prevent the spread of fire in all of our homes and workplaces.


It is worth noting that none of Cartrefi Conwy’s residential housing blocks are classified as tower blocks. Our tallest building is only five storeys high and we also have some four storey high buildings.


It’s important you know that none of Cartrefi Conwy’s external wall insulation works used the same type of cladding as Grenfell.


All our external wall improvement works conform to Building Regulations. The insulation material used is of low risk fire rating and is certified under the British Board of Agreement technical approval.


All of Cartrefi Conwy’s homes and buildings have fire risk assessments in place. Our Fire Risk Assessment Programme was developed in close partnership with the North Wales Fire and Rescue Service and other leading industry experts to ensure our fire safety policies and procedures are the best they can be.


Cartrefi Conwy has accessible signage in place to advise our customers of safety measures and what to do in the event of fire. We also provide advice and guidance to our customers living in flats about what to do in the event of a fire.


But we would like to remind all our tenants that there are many steps that we are all responsible for to help prevent fires and stay safe in our homes.



These include:


  • Always keep fire doors closed – the good weather may tempt you to keep them open, but in the interests of fire safety, they must be closed at all times.
  • Never prop fire doors open – they should be closed to prevent the spread of fire.
  • Immediately report any defects or damage to fire doors so we can fix them.
  • Communal areas must be kept clear of obstacles and rubbish.
  • No flammable materials should be kept either in communal areas or in homes – this includes flammable liquids, gasoline, LPG, gas cylinders, BBQs, bio-ethanol burners, or anything with naked flames.


If any of our customers have particular vulnerabilities that are a concern in the event of a fire, we would urge them to let us know immediately so that we can work with them to develop a personal evacuation plan.


Our expert team can put this together. We can also arrange for a Home Safety Check with our Homefire Safety Officer to further prevent the risk of fire and improve safety in your home.


Please get in touch if you have any other questions or concerns by phoning 0300 124 0040



Many thanks