Between January and October 2018 your tenant scrutiny panel met nine times to review the way we deal with Anti Social Behaviour (ASB). During this time the panel were looking for things they thought we were doing well and things that they thought we could be doing a little better.
During the ASB review, the scrutiny panel took part in a trial for the new ‘Noise App’ that is now available to tenants to record and report noise nuisance.
Tenants can now download a FREE and easy to use mobile app called The Noise App. It allows you to report and capture evidence of noise nuisance which is reported directly to us. It can be downloaded from:
www.thenoiseapp.com or by searching for ‘The Noise App RHE’ at Google Play or the Apple App Store.
We are using new software that will make it easier for colleagues to deal with ASB. We have made some changes to the questions we ask about ASB. This makes it easier to monitor tenant satisfaction and to try and put things right if tenants are not satisfied.
For more info, contact Jan or Linda in the Anti Social Behaviour Team – 0300 124 0040.