Team Leader – Tenancy Sustainability, Cartrefi Conwy
End Date: 12th October 2026
Location: Morfa Gele
⏰ Hours: 37 hours per week, Cartrefi Conwy contract, 2 year FTC
Salary: Grade 7 Y £37,096
Apply here
Help people thrive in their homes and communities
At Cartrefi Conwy, we’re committed to creating stronger communities and supporting people to live well in their homes. We’re looking for an inspiring and proactive Team Leader – Tenancy Sustainability to lead services that help tenants build resilience, overcome challenges and sustain successful tenancies.
This is a rewarding opportunity to lead a dedicated team focused on early intervention, prevention and practical support. You’ll play a key role in delivering services that improve financial wellbeing, tackle poverty, promote tenancy sustainment and connect people with the support they need to succeed.
What you’ll be doing
As Team Leader, you’ll:
- Lead and develop the Tenancy Sustainability team, creating a positive and supportive culture.
- Oversee tenancy sustainability initiatives that improve outcomes for tenants.
- Manage projects including the Second Chance Furniture Project and Here to Listen: Here to Help campaign.
- Lead settling-in visits and welcome initiatives that support new tenants from the very start of their tenancy.
- Drive initiatives that tackle poverty, improve financial inclusion and help tenants maximise their income.
- Build strong partnerships with welfare, health, financial inclusion and support organisations.
- Monitor performance, demonstrate social impact and continuously improve services.
- Champion safeguarding and ensure tenants receive coordinated and effective support.
What we’re looking for
You’ll be a people-focused leader with experience of:
✅ Leading, motivating and developing colleagues.
✅ Delivering tenancy support, housing support or customer-facing services.
✅ Building effective partnerships and stakeholder relationships.
✅ Managing projects, initiatives and service improvements.
✅ Achieving service targets and improving customer outcomes.
✅ Understanding tenancy sustainability and preventative support approaches.
We’re looking for someone who is passionate about supporting people, developing colleagues and delivering services that make a real and lasting difference.
Living our Cartrefi Commitments
As Team Leader – Tenancy Sustainability, you’ll:
- Do the right thing by ensuring tenants receive the right support at the right time, helping them overcome challenges and sustain successful tenancies.
- Lead by example through proactive, solution-focused leadership that empowers colleagues and drives continuous improvement.
- Stronger together by working collaboratively with colleagues, partners and communities to provide joined-up support and achieve better outcomes for tenants.
Why join Cartrefi Conwy?
This role offers the opportunity to shape services that directly improve lives. You’ll work with committed colleagues and partners to remove barriers, strengthen resilience and help tenants succeed in their homes and communities. If you’re passionate about supporting people and leading positive change, we’d love to hear from you.
See full job description here
Apply here
Thank you for your interest in joining us. We are committed to creating an inclusive workplace where everyone feels valued, respected and able to bring their whole self to work.
We welcome applications from people of all backgrounds, experiences and communities, and we believe that diverse perspectives strengthen our organisation and the services we provide. We are committed to ensuring our recruitment process is fair, inclusive, accessible and free from bias for everyone. We are proud to be a Disability Confident employer and to hold the QED Award.
While working together as One Team makes us stronger, we celebrate individuality and recognise that our differences are one of our greatest strengths.
If you require any adjustments or support at any stage of the recruitment process, please contact us using your preferred communication method. We are committed to providing an accessible and positive experience for all candidates.
Equal Opportunities
We want to meet the aims and commitments set out in our equality & Diversity policy. This includes not discriminating under the Equality Act 2010, and building an accurate picture of the make-up of the workforce in encouraging equality and diversity.
We need your help and co-operation to do this, however filling in this form is voluntary. The information provided will be kept confidential and will be used for monitoring purposes only: Equal Opportunities Monitoring Form