Tenancy Support Officer – Part-Time
End Date: 19th April 2026
Tenancy Support Officer
Part‑time • 18.5 hours per week
Salary: £28,012 per annum (pro rata)
Morfa Gele with mobile working across the North Wales area
Are you passionate about helping people build brighter, more independent futures? Do you thrive in a role where every day you make a meaningful difference? If so, we’d love to welcome you to Cartrefi Conwy.
We’re looking for a dedicated Tenancy Support Officer to join our Independent Living Team—supporting tenants to overcome challenges, sustain their homes, and develop the skills and confidence they need to live well.
Why join us?
At Cartrefi Conwy, our work is guided by the Cartrefi Together Plan, which puts people, communities and positive change at the heart of everything we do. This role plays a vital part in delivering that vision—providing personalised, compassionate support that helps tenants feel secure, connected and empowered.
You’ll hold a manageable caseload and work closely with colleagues and partners to provide the right support at the right time. Every day you’ll see the impact of your work on people’s lives.
At Cartrefi Conwy, we hold ourselves to our 3 guiding principles:
- We Do the Right Thing
You’ll support some of our most vulnerable tenants to navigate challenges, access services and maintain their homes—always acting with empathy, fairness and integrity to help them achieve better outcomes.
- We Lead by Example
Through proactive, person‑centred support planning and positive partnership working, you demonstrate what great service looks like—helping set high standards for how we support our communities.
- We Are Stronger Together
You’ll work collaboratively with tenants, colleagues, and partner agencies, recognising that people thrive when we share expertise and work as one team around their needs.
What you’ll be doing
- Providing one‑to‑one support tailored to each tenant’s needs
- Helping tenants understand and sustain their tenancy conditions
- Supporting individuals with budgeting, debt advice liaison, benefit claims and life‑skills development
- Working with multi‑agency partners to coordinate meaningful, timely support
- Enabling tenants to move towards independence and prevent homelessness
- Maintaining records, support plans and outcomes in line with Housing Support Grant requirements
This is a role where you’ll celebrate small steps, build trust, and help people gain the confidence to move forward.
What you’ll bring
- Experience working with vulnerable people or within housing or community support
- Knowledge of landlord/tenant responsibilities
- Strong communication skills, with the ability to build positive relationships
- A collaborative, empathetic, solution‑focused approach
- A commitment to upholding our values and strengthening our communities
- Ability to work flexibly across locations (driving licence essential)
If you’re motivated by helping people live safely, confidently and independently, we’d love to hear from you.
Apply today and be part of something that truly matters.
Job Description and Person Specification
Click HERE to apply