Customer Service Advisor
End Date: 28th February 2018
Have you got a passion for customer service and a drive to provide a great experience?
We need an enthusiastic person who wants to help our customers every day with a wide range of queries. Customers might be reporting repairs, applying for housing, paying their rent, telling us about a difficulty they’re having and much more. Whatever it is, you will be their first point of contact for help and guidance, mainly on the phone but also face to face and in writing through our digital channels.
We are looking for friendly and positive people who care about getting things right for customers. If you are someone who takes ownership, has pride in helping others and can multitask in a busy environment then you could be the perfect person to join the team. You need to be a strong team player, good at working with others to get great results for our customers and for the business.
Strong IT skills are also essential but for starters we will give you a two-week induction and training plan to help you get to know our business and our diverse customer base.
If you want the opportunity to work in a busy environment and for a company that’s always developing then we would like to hear from you.
And, in return you get some great benefits for working with us. You get at least 22 days holiday plus 8 UK bank holidays. You also get access to a health and well-being plan, cycle to work schemes, free parking and other opportunities throughout the year to get out with your colleagues and have some fun.
We have full and part time opportunities – our office opening hours are Monday to Thursday: 8.45 to 17.15 and on Friday: 8.45 to 16.45
Fluency in English and Welsh is desirable
Cartrefi Conwy is an equal opportunities employer and welcomes applications from all sections of the community.
Job Description and Role Profile