Scheme Management Assistant – Independent Living
End Date: 19th April 2026
At Cartrefi Conwy, we believe everyone deserves a safe, warm home and the chance to live well. Our Independent Living service plays a vital role in achieving that vision — and now we’re looking for someone who’s passionate about people, community and making a meaningful difference every day.
We’re excited to welcome a Scheme Management Assistant who will help us deliver excellent customer service, safe and well‑managed schemes, and supportive, thriving communities.
About the Role
As a Scheme Management Assistant, you’ll provide professional, friendly and responsive support to our tenants and our Independent Living team.
You’ll help ensure our schemes are safe, compliant and welcoming places to live, while supporting tenancy sustainability and keeping everything running smoothly.
This is a role where no two days are the same. One moment you might be welcoming a new resident, the next checking fire alarms, supporting a tenant with a query or coordinating with repairs teams. What stays consistent is your commitment to great service and doing the right thing for our customers.
Location: Across the Cartrefi Conwy operational area
Hours: Full‑time, 37 hours per week
Salary: £24,676 per annum
You’ll need: A UK driving licence & access to your own vehicle
What You’ll Be Doing
- Being the first point of contact for tenants, offering warm, responsive support
- Carrying out scheme checks, alarm testing and fire safety procedures
- Assisting with tenancy management, including visits and low‑level ASB cases
- Welcoming new residents and helping them settle into their homes
- Supporting tenants to access benefits or financial help where needed
- Coordinating with contractors and reporting repairs
- Maintaining accurate records to support compliance and high‑quality service
- Making every contact count — identifying issues early and helping prevent tenancy problems
What You’ll Bring
- Experience of working directly with customers — especially vulnerable customers
- Excellent communication and people skills
- Ability to prioritise, stay organised and work independently
- A team‑first mindset
- Basic IT skills (Word, Excel)
- A proactive approach to problem‑solving and improving services
- Welsh language skills are highly desirable
What You’ll Receive
- A supportive, friendly and forward‑thinking workplace
- Opportunities for development and career progression
- The chance to make a genuine impact in people’s lives
- A role where your values and actions truly matter
If you’re passionate about supporting people, creating safe communities and making a positive difference every day, we’d love to hear from you.
Our culture is brought to life through our three commitments — and you’ll be at the heart of each one.
- We Lead by Example
You’ll set a positive tone in everything you do — from delivering excellent customer service to keeping accurate records and ensuring safety and compliance across our schemes.
- We Are Stronger Together
You’ll work closely with Independent Living Coordinators, Neighbourhood Services, Customer Services and external partners — ensuring our tenants receive the best possible support.
- We Do the Right Thing
You’ll act with empathy, fairness and professionalism — whether helping a tenant in difficulty, addressing a concern, or ensuring schemes meet safety standards.
Apply now and help us shape communities to be proud of — together.
Job Description & Person Specification
Click HERE to apply