As part of our ongoing commitment to ensure all our tenants are safe, we are installing Carbon Monoxide (CO) detectors in all our homes that  have  gas, oil or solid fuel burning appliances.

Why do we need to do this work?

 Carbon monoxide is colourless and odourless. So, if a fuel burning appliance is releasing the deadly gas, you’ll not be able to smell it or see it.

Carbon monoxide alarms are designed to sound when the concentrations of CO in the air are enough to harm you. A CO alarm will sound when it detects the gas and it will be loud enough to alert everybody in the house.

When will we be fitting the detectors?

We have a designated team working across our stock to carry out the installation of your CO detector. They will be in your area over the next 10-12 weeks. They will have proof of I.D and a supporting letter with them. If you aren’t at home we will leave a note and try again on another date.

If you have a repair visit, or a gas servicing or electrical test inspection in the next 10-12 weeks the CO detectors will be installed during that visit instead.

Please ensure you allow us access to your property when we visit. We can also offer weekend and evening appointments.

I already have CO detectors in my home

 If you already have an alarm installed, we will still need access to your home to confirm its location and if it works.

Once my detector is fitted, what should I do if the CO alarm starts making a sound?

• Don’t switch on the lights, smoke or strike a match
• If possible, turn off all fuel-burning appliances
• Leave your house
• Call the emergency helpline: If you believe your carbon monoxide emergency was caused by a gas appliance, call the gas emergency service on 0800 111 999. If you use oil to heat your home, call Oftec on 01473 626 298. If in doubt phone 999.
• Seek medical advice: if you feel ill or have any of the symptoms of carbon monoxide poisoning after your alarm goes off, contact your GP immediately or call 999.

You can find out more here