“Ross Williams is a highly experienced Tenant Engagement Lead with over 15 years in the housing sector, specialising in community involvement, social value, and service improvement. A Level 4 CIH-qualified professional, he is a passionate advocate of asset-based community development, with a strong commitment to community empowerment and amplifying underrepresented voices.
Throughout his career, Ross has demonstrated proven leadership, managing teams, driving organisational change, and delivering measurable impact across complex service areas. He has successfully increased community engagement on a large scale, embedded sustainable community development approaches, and secured significant funding to enhance local initiatives. His work has contributed to the creation of community hubs, housing cooperatives, and cross-sector partnerships that strengthen resilience and wellbeing.
Currently serving as Tenant Engagement Lead at Merthyr Valleys Homes, Ross leads strategic initiatives to enhance tenant voice and improve service delivery. His earlier roles across housing organisations and the Senedd reflect a consistent focus on collaboration, innovation, and positive social outcomes.
Ross combines strong interpersonal and communication skills with a data-driven and customer-focused approach, underpinned by a genuine belief in the power of community-led change to improve lives.”
Last modified on July 2nd, 2026 at 1:39 pm