My Handbook

My Handbook

Everything you need to know is in this section.

Your Tenancy

Find everything you need to know about your tenancy here, from start date to moving into your new home.

Your Rent and Service Charges

Find all about your rent and service charges here.

Taking Control of Your Money

Find out how to take control of your money, from information on our money support team to budgeting.

Anti-Social Behaviour and Being a Good Neighbour

You will find information on anti-social behaviour and being a good neighbour here, from safeguarding to owning a pet.

Looking After Your Home

Find out more about looking after your home, from insurance to home rewards.

Staying Safe in Your Home

Find information on staying safe in your home, from asbestos to fire safety.


Here you will find repair information, from reporting a repair to what we will do.

Services for Older People

Find out more information on all our services for older people, from independent living to activities.

Voices @ Cartrefi

Take a look at Voices at Cartrefi and how you can get involved as a tenant.

Moving Home

Find out all about how to move home, from ending your tenancy to moving to another Cartrefi Conwy home.

Last modified on August 21st, 2019 at 3:01 pm